Quality Pecans since 1925

Frequently Asked Questions

  • Placing Orders
    Can I come to the store to place an order? Yes, our store hours are 9 am to 5:30 pm, Monday through Saturday. We are located at the intersection of Dawes and Grand Bay Wilmer Roads Grand Bay, AL 36541. Will a gift card be included with my order? If a greeting message is provided, we will include a gift card. If we are provided with enclosure or business cards, we will gladly include them.
  • Can I change or cancel my order?
    For changes in your order, we first ask that you do not ask us to change your order unless it is absolutely necessary as it will certainly cause a delay in shipping. If the change is absolutely necessary, please send the changes via email and we will make the changes.
  • Shipping & Delivery
  • What is the latest date I can place an order to arrive by Thanksgiving?
    That will depend on the transit time to the delivery address and the shipping method desired, but as a general rule, there is no cutoff for guaranteed delivery of Thanksgiving orders.
  • What is the latest date I can place an order to arrive by Christmas?
    Orders received by the second Friday in December are guaranteed for delivery before Christmas. Orders received after that date will go out in the order in which they were received.
  • How much is shipping and handling if I send orders to multiple addresses?
    If you placed your order online, shipping is quoted in real time by our system direct from UPS and the US Postal Service. Factors affecting the rate are the Shipping method selected (Ground, Express, Overnight), the delivery zip code and weight of the order.
  • What Express Shipping methods are available?
    Express delivery options such as USPS Overnight Express, UPS Second Day Air or 3 Day Select are available for an additional shipping charge. The charge is calculated based on the total package weight, its destination and the express delivery method. Inquiries into express shipping are handled on a case by case basis. • Overnight Express generally costs an additional $30.00 to $40.00. • Second Day Air generally costs an additional $20.00 to $30.00. • 3-Day Select generally costs an additional $10.00 to $20.00. 3 Day Select should only be used when the shipping destination is outside the 3 day ground zone. Since cost will vary by destination and weight, call or email us with the shipping destination information and items to be shipped. We will then be able to provide more accurate cost options.
  • Can I ship to a P.O. Box?
    The US Postal Service delivers all packages addresses to P.O. Boxes within the Continental US. We cannot deliver to P.O. Boxes outside of the Continental US.
  • Can I ship to a P.O. Box?
    The US Postal Service delivers all packages addresses to P.O. Boxes within the Continental US. We cannot deliver to P.O. Boxes outside of the Continental US.
  • What if my order is damaged when I receive it?
    Please contact us immediately by or by phone at (877) 398-0028. We will send you a replacement immediately and then file a claim with the carrier. Please do not discard the damaged item as the carrier will likely want to pick the item up for inspection.
  • Do you deliver locally?
    Yes we deliver locally. The minimum purchase is $35, plus a delivery charge of $10 per address. Delivery is limited to the West Mobile and Southwest Mobile County areas.
  • Returns
  • Do you have a return policy?
    Yes, we have a 100% Satisfaction Guarantee Policy.
  • Payments & Taxes
  • Do you charge my credit card when I place the order or when the order is shipped?
    Your credit card account will be charged when your order is released for shipping.
  • What credit cards do you accept?
    VISA, MasterCard, Discover & American Express
  • Do you accept debit cards?
    Yes, for online orders they will be processed as a credit card. If presented in our store, they will be submitted as a debit.
  • Can I place an order and then mail you a check or money order?
    Web orders, No....phone orders, Yes. However, please note that orders paid for with a check will not ship until the check has cleared.
  • What is the tax on my order?
    Tax is charged only if your order ships inside the city of Mobile (9%) or Mobile County (5.5%) or inside the state of Alabama (4%). For orders shipping outside the state of Alabama, no tax is charged.
  • Products
    What is your most popular item?
    Our best selling products are our 5 lb. bag of Cracked Pecans, our 1 lb. bag of Shelled Pecan Halves, and our 1 lb. bag of Southern Pecan Coffee!
  • Do you have any sugar-free products for diabetics?
    Yes, please see our Sugar-Free Products on our website. All of our sugar free products are sweetened with Maltitol.
  • What about product substitutions?
    We reserve the right to make substitutions of equal or greater value when necessary. This still carries our 100% Satisfaction Guarantee.
  • Do you have a Satisfaction Guaranteed policy?
    Yes, we have a 100% Satisfaction Guaranteed policy. Our pecans and pecan candies are shipped satisfaction guaranteed. If for some reason you are not satisfied with your shipment, you may return the shipment for a full credit or replacement. Please contact us at (877) 398-0028 or email us prior to making a return.
  • Are the products made when I order them or beforehand?
    The answer to this question depends on the product. Some items are made ahead of time with extended expiration dates and some items need to be made fresh. However, the majority of our items are made fresh to order.
  • About Us
  • How long have you been in business?
    Dees Pecan Co. began as a family owned business in 1925 by Dewitt and Myrtle Dees. For more information about our history, please see the About Us page on our website.
  • What are your store hours?
    Grand Bay store is open from 9 am to 5:30 pm, Monday through Saturday.
  • What if I have customer service questions/comments later (not pertaining to placing an order)?
    All questions/comments may be submitted via email or call (877) 398-0028.
  • Do you shell pecans for the public?
    No we do not shell, but WE DO CRACK PECANS for the public. The cost is 40 cents per pound for 50 lb. or less---35 cents per pound for 51-100 lb. & 30 cents per pound for anything over 100 lb. Cracking is done from 9 am to 5 pm, Monday through Friday on a first come first serve basis. You are always welcome to leave your pecans to be cracked and pick them up later.